We ship everywhere around the world.
Frequently Asked Questions
What countries do you ship to?
How much does shipping cost?
The shipping rate for your order is automatically calculated at checkout depending on the size of your order and the country. Most international shipments start at around $5 and increase accordingly.
How long does delivery take?
Shipping usually takes around 14 business days although in some cases the shipment may arrive as early as 7 business days. In should be noted that depending on your country, your package may be subjected to custom inspections and this may cause a slight delay. This varies from country to country so there is no way of knowing the exact time for this. However, once your order has been shipped out, you will receive a tracking number so you’ll know exactly where your package is.
Do I have to pay duties and taxes?
Depending on your country, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address and you will be responsible for the payment of such import duties and taxes. It should be noted that Royal Miswak has no control over these charges and since these charges are different for different countries, Royal Miswak cannot predict their amount. You may contact your local customs office for further information.
What payment methods do you accept?
We currently accept Credit Card and PayPal
How do I know if my order has been placed successfully?
Once you place your order on our website, you should be directed to your order conformation page with all your order details. Additionally, you will receive a confirmation email with your order details (usually withing minutes). If you do not receive an email from Royal Miswak then please check your Spam Folder or contact us on email@example.com before your attempt to place another order.
How can I track my order?
Once your order has been shipped out, you will receive a shipping confirmation email which will include all your tracking details. If you did not receive an email from Royal Miswak then please check your Spam Folder or contact us on firstname.lastname@example.org for further assistance.
Unfortunately, if you are ordering from United States, Canada, or Australia, the local post at those countries do not update the tracking information once the package arrives. The tracking number in this case is still useful to know that the shipment has indeed been shipped out and also as a reference when inquiring about your package at the local post office.
What do I do if my order hasn't arrived yet?
1) Check the tracking number by clicking the tracking link sent in the shipping confirmation email. This should give you the current status of the package. If you are ordering from United States, Canada, or Australia, your local post office will not update the package once it arrives, so you can move directly to the next step.
What is your refunds and returns policy?
How do I request a return or refund?
How can avoid mold growth on my miswak?
What do I do if my miswak has mold on it?
Do you offer wholesale rates if I would like to sell Royal Miswak at my store?
Do you do customized packaging for corporate gifts / events purposes?
I supported your Crowdfunding campaign on Launchgood. How do I claim my rewards?